:root{font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#070d0b;background:#f3f7fa;font-synthesis:none;--blue:#2e6493;--sky:#6bbbe1;--ink:#070d0b;--muted:#526373;--line:#dce3ec;--good:#087e72;--warning:#80510d}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer;border:1px solid var(--line);border-radius:8px;background:white;color:var(--ink);padding:10px 15px;min-height:42px;font-weight:600}button:hover:not(:disabled){border-color:var(--blue);background:#f2f7fb}button:disabled{cursor:not-allowed;opacity:.5}button.primary{background:var(--blue);color:white;border-color:var(--blue)}button.primary:hover:not(:disabled){background:#24537b}button.quiet{background:transparent;border-color:transparent;color:var(--blue)}button.danger{color:#a12d42}button:focus-visible,a:focus-visible{outline:3px solid var(--sky);outline-offset:3px}input,select,textarea{border:1px solid #c8d4df;border-radius:7px;padding:11px 12px;min-width:0;background:white;width:100%;color:var(--ink)}input:focus,select:focus,textarea:focus{outline:2px solid #aad7ed;outline-offset:1px}textarea{resize:vertical;line-height:1.5;min-height:130px}label{display:grid;gap:7px;font-size:13px;font-weight:650;color:#42566a}p{line-height:1.5}h1,h2,h3,p{margin-top:0}h1{font-size:28px;letter-spacing:-.7px}h2{font-size:19px;letter-spacing:-.3px}h3{font-size:15px}small,.muted{color:var(--muted)}.fixture-banner{background:#102e46;color:white;min-height:35px;display:flex;align-items:center;justify-content:center;gap:9px;font-size:10px;font-weight:700;letter-spacing:1px;padding:8px}.fixture-banner span:last-child{font-weight:400;letter-spacing:0;color:#d9e6ef}.fixture-dot{width:6px;height:6px;background:var(--sky);border-radius:50%}.topbar{height:79px;background:white;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 30px;gap:24px}.brand{display:flex;align-items:center;gap:12px}.brand img{width:70px;height:58px;object-fit:contain}.brand-title{font-size:18px;font-weight:750;letter-spacing:-.3px}.brand small{display:block;font-size:11px;margin-top:4px;letter-spacing:.5px}.top-actions,.toolbar,.actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.identity{border-left:1px solid var(--line);padding-left:18px;font-size:13px}.identity b{display:block}.identity small{font-size:11px}.workspace{max-width:1600px;margin:0 auto;padding:28px 30px 50px}.workspace.full-window{max-width:none}.page-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:23px}.eyebrow{font-size:10px;letter-spacing:1.5px;color:var(--blue);font-weight:750;text-transform:uppercase;margin-bottom:8px}.subtitle{font-size:13px;color:var(--muted);margin:7px 0 0}.pill{font-size:11px;padding:5px 9px;border-radius:20px;display:inline-flex;align-items:center;gap:5px;background:#e9f1f8;color:var(--blue);font-weight:650}.pill.green{background:#e4f5ef;color:var(--good)}.pill.amber{background:#fff1d5;color:var(--warning)}.pill.gray{background:#edf0f3;color:#566776}.panel{background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden;box-shadow:0 3px 12px #183d6410}.panel-head{padding:20px 22px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:15px;align-items:center}.panel-head h2,.panel-head h3{margin:0}.panel-body{padding:22px}.desk-grid{display:grid;grid-template-columns:minmax(245px,310px) minmax(400px,1fr) minmax(240px,295px);gap:20px;align-items:start}.queue-list{padding:8px;max-height:650px;overflow:auto}.queue-row{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid #edf1f4;padding:14px 12px;min-height:70px;border-radius:7px;font-weight:400}.queue-row strong{font-size:13px;display:block;margin-bottom:6px}.queue-row small{display:block;font-size:11px}.queue-row.active{background:#eaf3fa;border-left:3px solid var(--blue)}.queue-row .number{float:left;width:24px;margin-top:2px;color:#71869a;font-size:11px}.queue-row .row-content{padding-left:24px}.queue-footer{padding:15px 19px;border-top:1px solid var(--line);font-size:11px;color:var(--muted);line-height:1.6}.call-panel{resize:horizontal;min-width:350px;max-width:100%;overflow:auto}.lead-title{font-size:24px;line-height:1.25;margin-bottom:8px}.lead-meta{font-size:12px;color:var(--muted);display:flex;gap:8px;flex-wrap:wrap}.phone{font-size:27px;color:var(--blue);font-weight:700;letter-spacing:.3px;margin:20px 0 6px}.call-strip{background:#f5f9fc;padding:17px 22px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);display:flex;gap:20px;font-size:11px}.call-strip b{display:block;font-size:12px;margin-top:5px}.form-grid{display:grid;gap:18px}.two-cols{display:grid;grid-template-columns:1fr 1fr;gap:14px}.check{display:flex;align-items:center;gap:8px;font-weight:500}.check input{width:17px;height:17px}.notice{background:#edf6fc;border-left:3px solid var(--sky);padding:12px 14px;font-size:12px;line-height:1.6;color:#36566e;margin:15px 0}.notice.warning{background:#fff7e7;border-color:#d6a135;color:#75551e}.notice.success{background:#eaf7f2;border-color:var(--good);color:#236351}.notice.error{background:#fff0f2;border-color:#aa3145;color:#8a2738;overflow-wrap:anywhere}.empty{text-align:center;padding:42px 23px;color:var(--muted)}.empty h2{color:var(--ink)}.empty-mark{font-size:30px;color:var(--sky);margin-bottom:16px}.section-gap{margin-top:20px}.history-row{border-bottom:1px solid #edf1f4;padding:13px 0;font-size:12px}.history-row:last-child{border:0}.history-row p{margin:7px 0 0;color:var(--muted);white-space:pre-wrap}.history-row time{display:block;font-size:10px;color:var(--muted);margin-top:5px}.facts{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:0}.facts dt{font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px}.facts dd{margin:0;font-size:13px;overflow-wrap:anywhere}.login{max-width:570px;margin:60px auto;padding:36px;background:white;border:1px solid var(--line);border-radius:16px;box-shadow:0 12px 40px #153e6310}.login img{width:128px;display:block;margin:0 auto 24px}.login h1{text-align:center}.role-choice{width:100%;display:flex;justify-content:space-between;align-items:center;margin-top:12px;padding:16px 18px;text-align:left}.role-choice small{display:block;font-weight:400;margin-top:5px}.tabs{display:flex;gap:6px;border-bottom:1px solid var(--line);margin-bottom:22px;overflow:auto}.tabs button{white-space:nowrap;border:0;border-radius:0;padding:13px 18px;background:transparent;color:var(--muted)}.tabs button[aria-selected=true]{border-bottom:3px solid var(--blue);color:var(--blue)}.owner-grid{display:grid;grid-template-columns:minmax(270px,350px) minmax(450px,1fr);gap:20px}.owner-observation{border-top:3px solid var(--sky)}.owner-observation .desk-grid{grid-template-columns:300px 1fr}.summary-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:22px}.summary-card{border:1px solid var(--line);border-radius:10px;background:white;padding:18px}.summary-card span{font-size:11px;color:var(--muted);display:block}.summary-card strong{font-size:26px;display:block;margin-top:8px}.key-value{display:grid;grid-template-columns:135px 1fr;gap:8px;font-size:12px;margin-top:15px}.key-value dt{color:var(--muted)}.key-value dd{margin:0;overflow-wrap:anywhere}.evidence{font-size:11px;white-space:pre-wrap;word-break:break-word;background:#f5f7f9;padding:14px;border-radius:8px;max-height:300px;overflow:auto}.held-controls{display:grid;gap:15px}.status-line{font-size:11px;color:var(--muted);line-height:1.6}.nowrap{white-space:nowrap}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.skip{position:absolute;left:10px;top:-60px;z-index:5;padding:12px;background:white}.skip:focus{top:5px}.save-bar{padding:18px 22px;background:#f9fbfd;border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:10px}.save-bar small{font-size:10px}.callback-preview{font-size:11px;line-height:1.6;color:var(--muted)}.screen-error{margin:16px 0}.queue-empty{padding:24px;font-size:12px;color:var(--muted)}.owner-select{max-width:260px}.right-stack{display:grid;gap:18px}.status-proof{font-family:ui-monospace,monospace;font-size:10px;overflow-wrap:anywhere}.spacer{height:10px}@media(min-width:1550px){.desk-grid{grid-template-columns:320px minmax(500px,1fr) 310px}}@media(max-width:1150px){.desk-grid{grid-template-columns:260px minmax(350px,1fr)}.right-stack{grid-column:1/-1;grid-template-columns:1fr 1fr}.owner-grid{grid-template-columns:280px 1fr}.brand-title{font-size:16px}}@media(max-width:760px){.topbar{height:auto;min-height:72px;padding:10px 16px;gap:10px}.brand img{width:52px;height:46px}.brand-title{font-size:14px}.brand small{font-size:9px}.identity{display:none}.top-actions button{font-size:11px;padding:8px}.workspace{padding:22px 14px}.page-heading{display:block}.page-heading .toolbar{margin-top:16px}.desk-grid,.owner-grid,.owner-observation .desk-grid{display:flex;flex-direction:column}.desk-grid>*{width:100%}.call-panel{resize:vertical;min-width:0}.queue-list{max-height:245px}.queue-panel{order:2}.call-panel{order:1}.right-stack{order:3;display:grid;grid-template-columns:1fr;width:100%}.two-cols{grid-template-columns:1fr}.fixture-banner{flex-wrap:wrap;gap:4px}.fixture-banner span:last-child{width:100%;text-align:center}.login{margin:25px 14px;padding:24px}.summary-grid{grid-template-columns:1fr 1fr}.panel-body{padding:18px}.panel-head{padding:17px}.save-bar{align-items:flex-start;flex-direction:column}.save-bar button{width:100%}.lead-title{font-size:22px}.phone{font-size:25px}}

.assignment-filters{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.assignment-list{margin-top:20px;max-height:560px;overflow:auto}.assignment-row{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:16px 0;border-bottom:1px solid var(--line,#dbe3ea)}.assignment-row small{display:block;margin-top:4px}.assignment-row .actions{flex-shrink:0}.held-reason{color:#8c5600}@media(max-width:760px){.assignment-filters{grid-template-columns:1fr}.assignment-row{display:block}.assignment-row .actions{margin-top:12px}}

/* Compact, fully visible single-result choices. Native radios retain keyboard and form semantics. */
.outcome-fieldset{min-width:0;margin:0;padding:0;border:0}.outcome-fieldset legend{padding:0;font-size:13px;font-weight:650;color:#42566a}.outcome-help{margin:5px 0 9px;font-size:11px;line-height:1.4;color:var(--muted)}.outcome-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,10.5rem),1fr));gap:6px}.outcome-option{display:flex;align-items:center;gap:8px;min-width:0;min-height:44px;margin:0;padding:7px 9px;border:1px solid var(--line);border-radius:7px;background:#fff;color:#42566a;font-size:12px;font-weight:500;line-height:1.35;cursor:pointer}.outcome-option:hover{border-color:var(--blue);background:#f5f9fc}.outcome-option input{flex:0 0 16px;width:16px;height:16px;min-width:16px;margin:0;padding:0;accent-color:var(--blue);cursor:pointer}.outcome-option span{min-width:0;overflow-wrap:anywhere}.outcome-option:has(input:checked){border-color:var(--blue);background:#eaf3fa;color:var(--blue);box-shadow:inset 0 0 0 1px var(--blue)}.outcome-option:has(input:checked) span{font-weight:650}.outcome-option:focus-within{outline:2px solid var(--sky);outline-offset:2px}.outcome-option input:focus-visible{outline:2px solid var(--blue);outline-offset:2px}

/* Cloud caller outcome guidance only. Existing caller controls and layout are unchanged. */
.cloud-outcome-guidance .cloud-outcome-groups{display:grid;gap:12px;margin:10px 0}
.cloud-outcome-guidance .cloud-outcome-group{--group-ink:#1e4f8a;--group-tint:#eff6ff;--group-line:#abc8eb;min-width:0;padding:11px;border:1px solid var(--group-line);border-left:4px solid var(--group-ink);border-radius:8px;background:var(--group-tint)}
.cloud-outcome-guidance .cloud-outcome-group-mike{--group-ink:#6836a0;--group-tint:#f7f1ff;--group-line:#cbb2e7}
.cloud-outcome-guidance .cloud-outcome-group-stop{--group-ink:#465360;--group-tint:#f3f5f7;--group-line:#bec6ce}
.cloud-outcome-guidance h3{color:var(--group-ink);margin:0 0 4px;font-size:14px;line-height:1.35;letter-spacing:0}
.cloud-outcome-guidance .cloud-outcome-group-help{font-size:11px;line-height:1.45;color:#435363;margin:0 0 9px}
.cloud-outcome-guidance .cloud-outcome-options{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,12rem),1fr));gap:7px}
.cloud-outcome-guidance .cloud-outcome-option{align-items:flex-start;gap:8px;padding:9px;min-height:44px;border-color:#bdcad7;background:white;color:#243848}
.cloud-outcome-guidance .cloud-outcome-option input{margin:2px 0 0;accent-color:var(--group-ink)}
.cloud-outcome-guidance .cloud-outcome-copy{display:flex;flex-direction:column;gap:4px;min-width:0}
.cloud-outcome-guidance .cloud-outcome-copy strong{font-size:12px;line-height:1.4;font-weight:650;overflow-wrap:anywhere}
.cloud-outcome-guidance .cloud-outcome-next{font-size:11px;line-height:1.45;color:#435363;font-weight:400}
.cloud-outcome-guidance .cloud-outcome-badge{align-self:flex-start;border:1px solid #caa76d;border-radius:4px;padding:1px 5px;font-size:10px;line-height:1.5;color:#71480b;background:#fff4d7;font-weight:650}
.cloud-outcome-guidance .cloud-outcome-option:hover{border-color:var(--group-ink);background:white}
.cloud-outcome-guidance .cloud-outcome-option:has(input:checked){border-color:var(--group-ink);box-shadow:inset 0 0 0 1px var(--group-ink);background:white;color:#243848}
.cloud-outcome-guidance .cloud-outcome-option:has(input:checked) .cloud-outcome-next{font-weight:400}
.cloud-outcome-guidance .cloud-outcome-option:has(input:checked) .cloud-outcome-badge{font-weight:650}
.cloud-outcome-guidance .cloud-outcome-option:focus-within{outline:3px solid #212b36;outline-offset:2px}
.cloud-outcome-guidance .cloud-outcome-option input:focus-visible{outline:2px solid #212b36;outline-offset:2px}
.cloud-outcome-guidance .cloud-outcome-option:has(input:disabled){cursor:not-allowed}
.cloud-outcome-guidance .cloud-outcome-option input:disabled{cursor:not-allowed}
@media(forced-colors:active){.cloud-outcome-guidance .cloud-outcome-group,.cloud-outcome-guidance .cloud-outcome-option,.cloud-outcome-guidance .cloud-outcome-badge{border-color:CanvasText}.cloud-outcome-guidance .cloud-outcome-option:has(input:checked){outline:2px solid Highlight}.cloud-outcome-guidance .cloud-outcome-option:focus-within{outline:3px solid Highlight}}